Choosing a Process Framework: Lessons from MS Companies

In August 2023, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviewed Travis Ellinger (Vice President of Advisory Services, MS Companies) to discuss how MS Companies went about creating and using their own process framework for their field work with manufacturing clients.

This article contains an edited summary of Lundquist and Ellinger’s conversation and concludes with three tips for organizations interested in developing their own process framework. You can listen to their full conversation here.