Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Desjardins IBM Deep Cloud Benchmarking Study
The Desjardins Group is a Canadian financial service cooperative and the largest federation of credit unions in North America. They execute their mission through the…
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Sustainability is no longer a choice but a business imperative. Organizations are finding they must adopt a holistic approach, integrate sustainability into their processes,…
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As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
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In today’s complex organizations, it can be difficult to understand where inefficiencies stem from and how performance can be enhanced. The use of “process improvement” as an…
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Articles|
Creating End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
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As organizations continue to put greater emphasis on data-driven decision making, the ability to provide relevant measures and timely access to data has become more important…
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To forge and accelerate breakthrough innovation in supply chain management, leaders are increasingly employing the tools of benchmarking to identify opportunities and develop…
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Infographics|
People of Process: Year-Over-Year Comparison
Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for…
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Articles|
Evolution of Framework Applications
Process frameworks are a vital part of an effective and sustainable approach to process management.In this article, APQC compares data from the 2019, 2021, and 2023 versions…
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Infographics|
A Generational Tale of Process People
Times have changed, and business process management is changing as well. There are a myriad number of reasons for this sentiment ranging from the growing digitalization of…
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Articles|
Leveraging Process Frameworks
Process frameworks provide a common language and definitions for processes, enable high-level visibility into how processes connect to each other, help to drive performance…
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Infographics|
Where in the Organization Are the Process People?
Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for…
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Infographics|
Who Are the People of Process?
Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for…
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There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills, from…