People of Process: Year-Over-Year Comparison

Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for organizational improvement requires a wide array of activities and skills. Similarly, the work that the people of process do also varies widely, from their role and background to where they sit in the organization.

This infographic highlights the demographics, skillset, and education of today’s process workers, comparing survey respondents from the 2019 and 2023 surveys.