Knowledge is every organization’s largest asset, yet it can be an overlooked and underutilized resource if not managed effectively. Successful organizations know that knowledge in action gets results—accelerating the rate of learning; cutting down the risks of not knowing and repeating mistakes; and retaining knowledge assets when people move, leave, or retire.
APQC Chairman of the Board Carla O’Dell helped found KM as a business discipline back in 1993. Since then, our thought leadership and expertise has been instrumental in driving the practice forward assisting hundreds of companies with KM strategy and implementation and providing massive amounts of knowledge and insight.
Explore our best practices content below and search our knowledge base for additional resources. You can also enlist our unmatched expert advisors for a customized and collaborative solution.
Featured
.jpg)
Knowledge Identification and Mapping
- Identifying Critical Knowledge
- Let Business Leaders and Experts Determine What Knowledge Is Critical, But Provide Criteria to Support Their Decision Making
- Leverage Top-Down and Grassroots Approaches to Identify Critical Knowledge
- Knowledge Mapping
- Complete Knowledge Maps to Identify Knowledge Gaps and Needs
- Knowledge Mapping Concepts and Tools (Collection)
Transfer of Best Practices and Lessons Learned
Driving Engagement and Managing Change
- Breaking the Barriers to Knowledge Sharing
- Develop a Change Management Strategy to Support the KM Strategy and Approaches
- Create a Formal KM Communication Plan to Raise Awareness and Convey Value
- Supporting Transformational Change Through Knowledge Management
- Engagement and Participation for Knowledge Sharing and Collaboration (Collection)
Maturity and Measurement
- Effective Measurement of Knowledge Management Initiatives
- Define Key Performance Indicators for KM and Measure Adoption, Engagement, Satisfaction, and Impact
- Value Path Measurement for Knowledge Management
- Assess KM Maturity and Capabilities Over Time
- Measuring Your Knowledge Management Program Across APQC’s Levels of KM Maturity
Top Blogs
Oct 04, 2018
Sep 13, 2018
Upcoming Webinar
Advisory Services
APQC provides the expertise needed to grow and overcome your organization’s unique challenges. Our expert advisors can help accelerate KM initiatives with one-on-one support and customized on-site training.
Contact APQC to discuss your organization’s unique needs.
Become a Member
APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement.
When you join, you’ll be in good company—check out our current roster and learn how your organization can become a member.