Knowledge is every organization’s largest asset, yet it can be an overlooked and underutilized resource if not managed effectively. Successful organizations know that knowledge in action gets results—accelerating the rate of learning; cutting down the risks of not knowing and repeating mistakes; and retaining knowledge assets when people move, leave, or retire.

Our roots in knowledge management (KM) date back to 1993, when APQC CEO Carla O’Dell helped found it as a business discipline. Our thought leadership and expertise has been instrumental in driving the practice forward assisting hundreds of companies with KM strategy and implementation and providing massive amounts of knowledge and insight.


Search more than 1300 KM content items in the APQC Knowledge Base. Access best practices, white papers, thought leadership, tools and templates, metrics, and presentations covering topics such as:


Through APQC’s Levels of MaturitySM and the KM Capability Assessment Tool (KM CAT), we offer organizations a way to assess their efforts across 150 capabilities to provide an in-depth assessment of current state, how that compares to peers, and the actions to take to reach the next level.

Advisory Services

Gleaned from years of experience working with top organizations, APQC provides the expertise needed to grow and overcome your organization’s unique challenges. Our expert advisors can help accelerate KM initiatives with one-on-one support and customized on-site training. We have helped countless organizations redesign and improve processes; implement knowledge management programs; and measure performance and progress toward goals. Contact APQC to discuss your organization’s unique needs.



Annual KM Conference
The place to be for networking and sharing innovative ideas in knowledge management.
Register for our 20th annual conference


Monthly Webinar

More details coming soon! 
Date: Thursday, November 19 10:30 a.m. CST


Through membership, you—and every employee in your organization—are connected to actionable information, interactive benchmarking tools, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement.

When you join, you’ll be in good company—check out our current roster and learn how your organization can become a member