Mastering Change: KM Member Insights From a Seasoned Expert


Mar 12
Webinar
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Time icon 1 hour Dollar Sign Complimentary

Change management continues to be the priority skillset and organizational capability knowledge management (KM) teams are focused on. In this webinar, Lisa Cervantes, a seasoned change management expert at Defense Finance and Accounting Service (DFAS), will share best practices and her experiences in managing change effectively.

This interactive webinar will include topics such as:

  • appreciative inquiry,
  • the importance of sponsorship and building coalitions,
  • developing a hybrid change program and 
  • how her organization continues to successfully evolve and enable KM.

Webinar Speakers:

  • Lisa Cervantes, Change Management Specialist, DFAS
  • Lynda Braksiek, Knowledge Management, Principal Research Lead, APQC