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4 Strategy Execution Mistakes Companies Make When Benchmarking
Mitchell Weisberg, Managing Director of Lumen, Inc. talks about solving the most common challenges to getting and keeping your organization on the path to high performance when benchmarking. Mitchell will be a presenter at the 2014 APQC Process Improvement Conference October 16-17.
Does Your Business Process Model Have Too Many Rules?
I was able to talk to Ronald G. Ross Co-Founder & Principal, Business Rule Solutions, LLC and Executive Editor, Business Rules Journal Business Rules Journal, about how to build a better business process model and why having too many rules can be a problem. What is the main reason people…
Knowledge Management Spotlight: How Microsoft Improved Decision Making and Customer Loyalty
Jean-Claude Monney, global KM lead at Microsoft Services, discusses the links between KM strategy, execution, and culture.
Conquering Procurement Begins With Cost Effectiveness
Tuesday, August 5, APQC will be hosting a webinar to discuss the results of its research on how top performers in procurement compare to other organizations. APQC’s Open Standards Benchmarking in procurement data was used to identify procurement top performers as organizations with high…
What ‘The Secrets of the Grown up Brain’ Can Tell Us About Having A Happier Outlook
I always have my eye open for research that might tell us more about how to leverage the expertise in our organizations, from novices to experts. I stumbled across The Secret Life of the Grown up Brain (2010) I appreciated the highly readable, research-based and optimistic account of the (…
6 Tips to Conquer Fatigue at Work
Need a boost in energy at work? APQC recently interviewed Perry Lieber, founder of FoundWellness and creator of the Workplace Workout for some tips on how you can make healthier choices at work and increase your energy levels. Perry’s tips stem from his work as an elite personal trainer to…
Why Your KM Culture is Failing (It’s not What You Think)
So the question is: “Culture or structure?” Now many of you may have heard the phrase, or its variant, something like: “Culture eats strategy for breakfast.” If that’s so, then certainly at the very least culture must be having structure for lunch then. My take on this is that even if both are…
Changing Process Culture Using PCF
APQC is very fortunate to enjoy the multitude of uses of our Process Classification Framework (PCF). The APQC membership uses the PCF to breakdown siloed organizations, and Professional Services firms use it with their clients to make sure they are talking the same language and drive apples to…
PCF July Mailbag: Aligning PCF to ITIL, flowcharts, and better way to compare versions of PCF
In the July episode of the PCF Mailbag I discuss mapping and alignment between the PCF and the Information Technology Infrastructure Library (ITIL) for IT processes, why the PCF doesn't use flow charts, and an easier and simpler way to compare older versions of the PCF to the most recent one.…
3 Huge Problems With Your Enterprise Wiki (It’s not What You Think)
Want to get a content management geek fired up? Start talking about wiki software. The wiki can be a place to store definitions for our corporate acronyms and jargon, a spot to post reports and meeting minutes, and a space to store information about past projects. But what makes wikis so exciting…