I recently spoke with Jim DeLoach, a managing director with Protiviti Inc., about enterprise risk management (ERM) and the ways in which CEOs and board members can move beyond theory and develop actionable strategies. We began the conversation by referring to a statement made by our academic…

On February 25, 2014 Carla O’Dell, CEO of APQC and knowledge management (KM) expert, led a conversation with Adam Grant, Wharton professor and author of the best-selling Give and Take (A Revolutionary Approach to Success) and APQC’s KM Advanced Working Group. The following is part two of that…

APQC recently spoke to Kristina Narvaez, President & CEO of ERM Strategies, about enterprise risk management (ERM). In the interview below, she talks about several factors that tend to undermine ERM programs. APQC: What are the essential components of an effective ERM program?  KN: First…

On February 25, 2014 Carla O’Dell, CEO of APQC and knowledge management (KM) expert, led a conversation with Adam Grant, Wharton professor and author of the best-selling Give and Take (A Revolutionary Approach to Success) and APQC’s KM Advanced Working Group. The following is a condensed version of…

Organizations often find it challenging to develop and maintain effective communication with a diverse supplier network. In almost every industry, supplier relationships have a great influence over an organization’s ability to manage supply chain risks, improve processes, and service customers…

Process improvement is a systematic approach that helps an organization optimize its underlying processes and achieve more efficient results. Benchmarking is one way organizations can clearly identify focus areas for improvement efforts, establish performance baselines, set goals and/or identify…

APQC is conducting a best practices study in the fall on rapid product and service development. We are currently looking for best-practice organizations to learn from and showcase in this study. Does your organization have best practices and processes for getting products and services to…

APQC talked to Darrin Brogan of EY about how culture change in KM is a daily challenge. Brogan is content strategy, quality, assurance, and measurement leader for enterprise content in EY’s knowledge organization. He’ll be delivering a presentation titled “Don’t Wait for Content: Using a Targeted…

One top priority for big company CFOs this year will be to cut the costs of financial management processes. Wait! Haven’t we seen this movie already? These costs have already been slashed over the past decade. Finance managers: prepare yourselves for “The Hangover Part III.” Recent APQC research…

Strategic planning requires an honest assessment of the organization’s current state and the external business environment to identify gaps and pinpoint ways to improve performance and meet goals. Benchmarking is one way an organization can collect the quantitative and qualitative information it…