Governance: The Structure and Tools for Effective Process Management

John Tesmer's picture

Governance. The mere utterance of the word evokes thoughts of jack-booted control freaks descending down upon hapless process teams. But it doesn’t have to be that way; modern governance models provide structure, guidance, and support to process owners and workers. By leveraging automation and transparent access to information, today's models reduce governance overhead to manageable levels.

Strategic Alignment: Move in the Right Direction

John Tesmer's picture

We’ve all worked in an organization that feels chaotic. Here’s a common scenario: You’re happily performing a process, doing some work you’ve done dozens of times before, only to find out that the one sub-process you depend on has changed, and not for the better. Another common horror story involves two individuals both improving the same process but not knowing it until they end up playing a sort of process tug-of-war, which usually ends in a standstill resolved by the manager who wields the most influence.

Benchmarking: You Can Do It!

Michelle Cowan's picture

It doesn't take much interaction with APQC before you hear about benchmarking. Our business revolves around collecting data, conducting studies, and sharing information. Our mission is to connect organizations with one another to learn. But did you know that we have dozens of resources to help you benchmark for yourself? Whether you intend to outsource your benchmarking research or use your own resources, we have material to help you put the information you uncover into action.

Paperless Payments—Better Late than Never

Mary Driscoll's picture

The benefits to be gained by paying suppliers electronically have been detailed extensively by APQC’s research staff and other observers. But accounts payable (AP) managers, for a variety of reasons, have clung tightly to the practice of using paper checks for about 75 percent of their vendor payments. Until now, that is.

Knowledge Flow in the Wake of a Merger or Acquisition

Lauren TREES's picture

More and more companies are undergoing mergers and acquisitions to increase their market share and stay competitive. But M&As that look great in the boardroom can create serious challenges for line managers and rank-and-file employees. When two organizations unite, hierarchies and cultures must be combined, processes must be redefined, and a large number of employees must be re-onboarded and connected. And all this needs to get done quickly so that the integrated organization can start accruing the benefits that the merger or acquisition was designed to achieve.

9 Keys to Managing Executive Performance

Elissa Tucker's picture

Now is the time for organizations to focus on executive performance. A recent survey of 1,800 executives conducted by global management consulting firm Booz & Company found:

“The majority of executives in all industries indicate that their companies lack ‘coherence’: They struggle with setting a clear and differentiating strategy, ensuring day-to-day decisions are in line with their strategy and allocating resources in a way that supports the strategy.”

What’s Going on with Supplier Relationship Management?

Becky Partida's picture

Supplier relationship management (SRM) has received attention for its potential to improve supply chain effectiveness and dependability through greater collaboration with suppliers. Perhaps you’ve wondered: How many organizations have implemented SRM programs? How dependable are the supply chains for these organizations?

Following the Crowd

Michelle Cowan's picture

Executive: We need to implement business process management. How do we go about doing it?

Colleague: Well, we don't have a center for process improvement, and the group that usually handles enterprise projects does not have expertise in process management specifically.

Executive: I hear that lots of folks are using the Normative Enterprise… Framework… um…

Colleague: The Normative Enterprise Workflow Framework and Associated Definitions?

Executive: Yes! The NEWFAD. Can we implement that? Should we implement it?

Tell Your Story at APQC’s Next KM Conference

Lauren TREES's picture

We still have three months left in 2011, but APQC is already hard at work planning our 2012 knowledge management conference, which will take place April 26 and 27 in Houston. To help us put together the best possible event, please consider submitting an abstract to be considered as a presenter!

The Real Pros are Facing IFRS Now

Mary Driscoll's picture

For more than a decade, finance executives have been hearing about the difficulties that would land in their laps once the SEC set the date on which U.S. firms would have to stop using GAAP (generally accepted accounting principles) and start using the “globally harmonized” accounting regime known as International Financial Reporting Standards (IFRS). Understandably, many tuned out the forecasts of woe, concluding that they’d deal with the challenge only when absolutely forced to do so.