Can't See the Forest for the Tree Diagrams?

Michelle Cowan's picture

Process management can become a very insular activity. Process-focused teams pore over business documentation, interview key employees, and painstakingly map out the way the organization conducts business. As definitions are written, designs drawn up, and reports presented to executives, some teams develop a kind of process-myopia, losing sight of the ultimate vision of process management: delivering a product or service to a customer more effectively and with higher customer satisfaction.

Logistics Keys to Success

Marisa Brown's picture

How does logistics impact the entire organization? Want to learn how to know if your organization is performing well? APQC has released a second edition of our popular Blueprint for Success: Logistics. It includes key measures, selected metrics, best practices, and case examples from successful organizations. 


Shared Services Do It Better

Penelope Struckman's picture

Shared services centers are thriving. Organizations are now brainstorming to discover other departments and services can fit into the shared services center framework. And why? Existing shared services centers are more efficient, more productive, and cost less.

Seven Reasons HR Should Care About Change

Elissa Tucker's picture

What is HR’s role in managing change at your organization?

At APQC, we have been researching organizational change for a long time. Now, more than ever we think change is a topic that should be on the mind of HR professionals. Why?

Blue Coat Found the Green by Going Green

Marisa Brown's picture

Green Supply Chains Are Good for Business was Blue Coat Systems key takeaway when it revamped its entire supply chain. It revisited product design, logistics, and energy consumption. And found that going green helped save money.

Two Heads Are Better Than One

Lauren Trees's picture

Teamwork isn’t just for the volleyball court anymore. Phenomena like user reviews and Wikipedia have taught us about “the wisdom of crowds” while Web-enabled tools have made it possible to partner with people anywhere in the world. As a result, more and more organizations are asking employees to apply their collective knowledge to tackle tricky problems and come up with new and innovative ideas.

Seven Tenets (Not Tenants) of Process Management

Michelle Cowan's picture

No, not the “seven tenants of process management.” We’re not asking you to get seven experts to move into your facility, pay rent, and magically imbue your business with process management power. Tenets, my friends.

How do you know if you are really managing according to processes? How do you begin to move to a process management structure? How do you ensure that your process management program is fully optimized?

Where Are You Now? Assessing Your KM Program

Lauren Trees's picture

APQC has lots of comprehensive surveys and assessments that will provide a detailed picture of your organization’s performance. But did you know that you can get a “quick and dirty” status check on your knowledge management program in just five minutes?

What's the Fuss About AP Automation?

Penelope Struckman's picture

APQC’s Understanding the Total Cost of Payables finds that managers are now looking beyond the labor costs, and finding the true power of AP automation. Accounts payable automation isn’t just about eliminating the paper and manual entry. It’s about cutting the indirect spending, and increasing the profitability of the organization.

Don't Get Squished Under the Wheels of Innovation

Marisa Brown's picture

Heads up! The wheels of innovation keep on rolling, and you don't want to get caught under your competitors' wheels. One of the best ways to avoid getting run over is to look both ways before you cross the street. When you can see what is coming, you can make a more informed decision about your path forward.