This morning I got to hear Sandy Kemsley speak at APQC’s 2013 Process Conference. While she’s a business process management analyst and consultant, her keynote, Changing Incentives for Knowledge Workers in Collaborative Enterprise Processes, resonated for me—and I think would for other KMers.…

Do you agree with experts who say it is difficult for organizations to find supply chain talent that can meet the demands of a complex global economy? As supply chain becomes a more strategic function within the enterprise, managing talent within the supply chain discipline is a critical…

In APQC’s continuing series “Keys to Making Change Management Last” Abby Heller talks to Richard Bevan, author of ‘Changemaking’.  Richard is also a consultant and educator with a background in organizational communication, the management of change, and leadership development. Richard…

C. Jack Grayson, founder of APQC, former professor and business school dean, and former chairman of President Nixon's Price Commission, turned 90! To celebrate the occasion, Jack's relatives, friends, and the APQC family headed out to Sealy, TX to watch Jack go skydiving with Westside…

Last week, Jennifer Cheung, director of knowledge management at Cisco, presented on an APQC webinar. She discussed how Cisco utilized crowdsourcing to harness the collective IQ, identify experts, and increase its competitive intensity.  Cisco has many fierce competitors and is working with…

Gartner predicts that half of organizations will move to a mandatory bring your own device (BYOD) program by 2017. As organizations start to think about BYOD, it's also good to look at what works when formalizing a strategy.  Organizations can encounter pitfalls when implementing a…

The cost of finance operations at the typical large company has been cut in half over the past decade. CFOs got what they wanted: talented and dedicated people doing more with less, and those with a knack for stats polishing their analytical contributions. So, I got to wondering: what’s behind the…

APQC recently talked to Scott Francis, co-founder and CTO of BP3, about why more detail in modeling isn’t the answer but knowing the right details are. You can follow Scott on Twitter at @sfrancisatx APQC:  You’ve mentioned before on your blog how the ‘Myth’ of micromanaging with BPM…

Recruiting professionals, what do you need to know to do your job effectively? People often ask APQC, "what do top performers in recruiting look like?" and "do top performers in recruiting cost (i.e., low cost) also have high-quality recruiting processes?" We are also asked about popular trends…

Whew. It has been an exhausting few months here at APQC, and we aren't planning to slow down either. Among other things, we've had not one, two, or three, but FOUR different teams of people working on new PCF offerings throughout the summer with the intention of releasing them at this year's…