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An Organization of One


Having trouble deconstructing your business in terms of processes? Try this exercise on for size. Imagine how a process would flow if you and only you had to perform the entire thing. Pick a particular key activity, and begin looking at all the tasks that enable that activity to be completed.…

Building a Business Case for KM


When you hang out in APQC’s Houston office with Carla O’Dell and Cindy Hubert, the fact that good KM programs are founded on good business cases is ingrained in your psyche. So, when we polled the audience at our last KM conference, I was surprised to see that 28 percent of attendees said their…

The Latest in Supply Chain Management Content


Last week Marisa Brown and I hosted a Webinar on the newest supply chain management content in the Knowledge Base. If you want to find out what’s new and what we have planned for the rest of the year, watch the video of the Webinar or take a look at the slides. The slides include links to the new…

Hey, All You Daredevils!


Love risk but hate loss?  You're not alone. “This new market strategy is great… but what if we lost one of our key clients?” “This product has the potential to make a huge splash… but should we stray too far from what we are known for?” “This improvement proposal could improve our efficiency…

Supply Chain Happiness


I've almost finished reading Delivering Happiness by Tony Hsieh, CEO of Zappos.com. I'm sure many of you have already read it since it came out last year and was #1 on The New York Times Bestseller List. But this was my first time through it. Fascinating book! I highly recommend it. The book got me…