Tracking the Benefits of Knowledge Management in Product Development

Becky Partida's picture

In the product development space, the term “knowledge management” may be unfamiliar. But the concept certainly isn’t: knowledge management (KM) means giving workers easy access to the information or people they need to do their jobs faster and better. By providing product development workers with KM tools, organizations can streamline product development.

Aggressive for a Reason

Irene Ngan's picture

Prepared using APQC’s Benchmarks on Demand tool in accounts payable (AP), top performers measured by key performance metrics receive less than 35 percent of invoice line items electronically. It makes sense, then, that top performers have been very aggressive in embracing payables automation techniques. In fact, the Accounts Payable Productivity Index - Winter 2012 indicates that 78 percent of top performers are utilizing advanced data capture to convert paper invoices into electronic data, compared to only 43 percent of median performers doing the same.

The State of Benchmarking

Ron Webb's picture

Every few years, I lead the effort here at APQC to update the State of Benchmarking research effort. This is where we look at the discipline and activity of benchmarking. We examine how it is being conducted, which areas of the organization are being benchmarked, and how the results are used throughout the organization. Here is a link to the last report from 2009.

APQC Reveals New Knowledge Analytics Process at 2012 Conference

Lauren TREES's picture

For those of you who missed APQC’s 2012 knowledge management conference, you missed a great time. Nearly 250 KM experts and professionals came together in Houston to network and exchange ideas about the future of KM as a discipline, the effectiveness of different knowledge-sharing approaches, and how new technologies impact the KM landscape. I was happy to see how much of the conversation focused on taking KM to the next level and leveraging knowledge to impact key performance indicators.

What’s Good About Bad Manners at Work?

Elissa Tucker's picture

Think about a time when you were treated with disrespect while at work. Most, if not all, of us have had this experience. Whether in the form of texting during meetings, gossiping about co-workers, withholding information, or taking credit for others’ work—bad manners and uncivil behaviors are a common and arguably unavoidable part of working life.

Keep Your Supply Chain on Track

Becky Partida's picture

Is your supply chain running ahead of the competition? APQC’s supply chain Tune-Up Diagnostics can help you find out. This popular series give you the ability to evaluate your organization’s performance throughout the entire supply chain.

The series includes the following diagnostic tools:

Finance in the Cloud

Irene Ngan's picture

A scary thought for many finance professionals is utilizing cloud computing for finance functions. Benefits of cloud computing are clear: documents can be modified from anywhere at any time by anyone (with access) on any device. Though less of a new concept for other parts of an organization, some finance people cringe at the thought of storing sensitive, business-critical documents such as financial forecasts on third-party servers. A major concern is, “how secure is this?”

You Can Shape Our PD/Innovation Research

Becky Partida's picture

At APQC we’re finalizing our product development/innovation best practices research agenda for the year. But we want your input to make sure the study topic we choose is what you most want to know about.

Take our short Web-based survey at to let us know which topics interest you most. Potential study topics include:

Can We Take Collaboration to the Next Level?

Lauren TREES's picture

I am always looking for mentions of knowledge management in popular media, and this piece from a recent New York Times caught my eye: Crowd-Sourcing Expands Power of Brain Research. In it, Benedict Carey describes a large scientific study in which multiple research centers around the globe shared their data to create a single, more comprehensive database.

It’s Recovery Time for Work/Life Balance

Elissa Tucker's picture

Over the past several years, high levels of unemployment pushed the topic of work/life balance to the HR sidelines. With hiring in the United States reaching levels not seen since 2008 (as reported by the Gallup Job Creation Index), the time has come for HR to revisit work/life balance.

During the global recession, workers assumed heavy workloads and worked long hours in an effort to remain employed. As they gain more employment options, they will seek to restore balance between their work and personal lives.