I was recently able to talk to Susie West, founder and CEO of sharedserviceslink.com, about role of Global Process Owner (GPO) at large multi-national companies, the challenges the face, and how they are charged with improving financial management processes. Susie West will be speaking on our…

Analytics—it’s a topic that’s received a lot of attention and for good reason. Appropriate use of analytics or the discovery and communication of meaningful patterns and relationships in data can help businesses define, predict, and improve performance. In HR, workforce analytics can be applied to…

I, like many, have benefited from low oil prices in the last several months. Last week I filled up my car with gas in Dallas, Texas for $1.75 per gallon; I didn’t know whether to take these rates as a happy surprise or a sign of the apocalypse. I then wondered how oil and gas…

I recently chatted with Ken Lobenstein, Senior InfoSec Director for Governance and Policy with Royal Philips about the challenges and threats to information security and how to put security best practices in place without slowing down business operations. APQC: How do recent security hacks at…

John Mansfield, Senior Vice President, Business Strategy & Execution, at Fidelity Investments discusses why so many companies destroy innovation and don’t always embrace the most efficient process.  

Looking back at the past year, knowledge management feels reinvigorated and seems to be gaining traction across industries. Why the increased interest? There are many reasons, but here are my top 3 contenders: Complexity amplifies the business case for knowledge management. As work becomes…

Phyllis Korkki’s New York Times article "When Those Who Know Won't Share" was summed up very nicely in the quote by David Zweig, an associate management professor at the University of Toronto, Scarborough. What did Zweig say? “Put in incentives to reward people on team outcomes versus solely…

APQC recently interviewed Dr. Scott J. Edgett the CEO and Co-Founder of Stage-Gate International, who APQC recently collaborated with for the benchmarking study Innovation Performance: Critical Drivers of Success. In the following question and answer session, Edgett, one of the top experts in…

During last week’s webinar, How KM Supports the Nurturing of Successful Leaders, I talked with our Human Capital Management program manager Elissa Tucker about APQC’s latest research on leadership skills gaps. At the end of the call, the audience brought up some great questions about the…

With the impending holidays, it can be difficult to stay productive at work and handle home responsibilities. There are a number of different activities requiring our attention. At work, you may be conducting strategic planning and budgeting, carrying out performance evaluations, and striving…