12 Emerging Practices in Quality Measurement

Marisa Brown's picture

How does your organization measure quality? Is it an enterprise-wide concern?

APQC recently researched how to use enterprise quality measurement to drive business value. We found that there are 12 emerging practices that exemplary organizations are leveraging to get even better results. In addition, there are 19 key foundational practices required to implement and maintain a stable and effective quality measurement system.

5 “Rules” For Recruiting Technical Talent

Elissa Tucker's picture

Is your organization among the many that are struggling to fill technical jobs?

Webinar on Manufacturing in North America

Becky Partida's picture

APQC members can download a recording and the slides from the June APQC/AME Benchmarking CoP Webinar.

The Urgent Need to Treat Finance Talent as an Asset

Irene Ngan's picture

Recently, I spoke on the phone with Jonathan Schiff, president of Schiff Consulting Group, about talent development within finance organizations. Schiff points out that “finance staff are being asked to do many more things with fewer people because of the headcount reductions that took place during the recession. At the same time, more key people in senior level positions are choosing to leave. They’re not going to another company – they’re really looking to retire early in their late-fifties or early-sixties.” The stresses of the job have become untenable for many.

How to Transfer Best Practices in Your Organization

Lauren Trees's picture

Recently, a lot of people have been asking me about the best way to transfer best practices. APQC has tons of content on this topic, but I realized we didn’t have an updated overview article that lays out the basics, so I wrote one: How to Transfer Internal Best Practices. The article is based on our collaborative research as well as what we’ve learned working with clients, and it contains a great example from Alcoa World Alumina.

Big Differences Found in HR Shared Services Center Performance

Elissa Tucker's picture

The difference between top and bottom performance levels for HR shared services organizations (HR SSOs) is significant. These are the findings of an HR SSO benchmarking study conducted by APQC and consulting company ScottMadden.

The survey of 20 HR SSOs revealed that compared to bottom performers, top performing HR SSOs:

APQC Members Named Top Supply Chains

Becky Partida's picture

Analyst firm Gartner named nine APQC member organizations in its annual Supply Chain Top 25 released May 22. Gartner’s list identifies global leaders in the supply chain industry using financial data, analyst opinions, and peer opinions.

The nine APQC members are:

Growth-Challenged Companies Invest in Consulting Projects

Jess Scheer's picture

After several years of selling mostly cost-cutting work, many consulting firms refocused their market positioning around growth-related projects. Who are the best prospects? Conventional wisdom would say that companies experiencing high, double-digit, growth should be the ones most willing to invest in consulting projects, right?

Need for CEOs to Drive Risk Management

Irene Ngan's picture

CEOs of large, global non-financial companies are now absorbing the latest ideas and best practices in the realm of enterprise risk management (ERM). They are dispatching trained managers to spread a sense of urgency to the whole workforce and fortifying managerial processes that will systematically anticipate, identify, quantify, and mitigate major risk events when they—inevitably—emerge. What does this mean?

Seeking Presentations for APQC 2012 Process Conference

Marisa Brown's picture

We want to hear from you! Submit an abstract by May 31 to be considered as a presenter at APQC’s 2012 Process Conference. The conference is October 25-26, and the theme is Block & Tackle: Leveraging Process for Results. We are looking for presentations that tell the story of business process management initiatives from conception through implementation to results.