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PCF Framework Case Study


Recently at the APQC 2012 Process conference, several people asked about how to adopt and adapt APQC's Process Classification Framework (PCF). A previous post, Case Studies for Implementing a Process Classification Framework, identified several organizations that implemented the PCF in their unique…

HR's Future


 “HR ‘has wasted the past 20 years,’ says survey.” This headline, from a recent Personnel Today article, sure got my attention. The article presents the results of a KPMG Management Consulting/Economist Intelligence Unit survey. Whether you agree with the conclusions or not, the article and…

APQC Added to MAKE Hall of Fame


Here at APQC, we are very excited to announce that we’re among 10 winners of the 2012 North American Most Admired Knowledge Enterprise (MAKE) award. This is our eighth time being recognized for our organizational learning practices and outstanding customer value. Even cooler, we were also admitted…

Logistics Benchmarking


In my last blog post I highlighted APQC’s recently released collection of key procurement benchmarks. This time I wanted to highlight our content featuring logistics benchmarks. First up is a series called Logistics Benchmarks. These articles, based on the report Blueprint for Success: Logistics (…

The Close-to-Disclose Process: Repairs Required


A common theme among senior finance executives and subject matter experts regarding the close-to-disclose process has emerged. Many large organizations, particularly those that have significantly grown globally over the past decade, could stand to improve in one or all of the following four areas…

Scenario Planning for Knowledge Management


If you’re in charge of designing knowledge management tools and approaches for your organization, you know you need to pick ones that employees will actually use. Otherwise, your shiny new process or software package may end up gathering dust, not providing any value. But how do you figure out…

Culture of Quality Is an Enterprise Concern


When we talk about quality, the conversation often focuses on production and manufacturing. We discuss commonalities in what it means and how to assess it. Things like rework, scrap, and defects are common quality measures, but they are limited. The focus is only on reducing expenditures caused by…

STEM Deprived? More Help for STEM Employers


 The STEM shortage (the deficit of science, technology, engineering, and mathematical talent) has been a reoccurring topic in my blog posts. Recently, I had the opportunity to guest blog about STEM talent on the website of Kelly Outsourcing & Consulting Group (KellyOCG), writing about 3…