APQC is currently conducting a study that focuses on indirect procurement. This research will provide insight into what benefits can be obtained by modernizing aspects of the procure-to-pay process and explore cross-functional collaboration and alignment between…

APQC asked a roundtable of KM professionals about how organizations can improve their content management. We asked: What are the keys to having content that different generations of employees can use and understand? José Carlos: I’m not sure if it’s a generational issue. Some people say…

Recently my teenage son has begun preparing for his inevitable independence by learning how to cook. It all started with simple banter—I told him that one cannot live on toast and microwavable mac and cheese forever. However, I’m pretty sure it wasn’t his dietary concerns but comments from his…

The Edison Awards™ is inviting APQC's members to become part of the prestigious Edison Awards judging panel that recognizes, honors, and fosters innovation across a wide variety of industries and disciplines. This award honors excellence in new product and service development, marketing, human-…

APQC asked a roundtable of KM professionals about how organizations can improve their content management. Our best-practice research says great content management systems have content developed around stakeholder needs. We asked, "Why don't companies create content that meets stakeholder needs, and…

Harvard Business Review’s recent article, “Managing Your Mission-Critical Knowledge,” prompted me to speak my mind about what really works in KM. Authors Martin Ihrig and Ian MacMillan emphasize the importance of knowing your organization’s knowledge assets, and I’d agree with them. However, I…

In December of 2014 APQC surveyed over 300 business excellence practitioners to understand their common challenges and priorities for 2015. An overwhelming 86.1 percent of the respondents identified process management as one of their top three challenges for 2015. This infographic explores the top…

I was recently able to talk to Susie West, founder and CEO of sharedserviceslink.com, about role of Global Process Owner (GPO) at large multi-national companies, the challenges the face, and how they are charged with improving financial management processes. Susie West will be speaking on our…

Analytics—it’s a topic that’s received a lot of attention and for good reason. Appropriate use of analytics or the discovery and communication of meaningful patterns and relationships in data can help businesses define, predict, and improve performance. In HR, workforce analytics can be applied to…

I, like many, have benefited from low oil prices in the last several months. Last week I filled up my car with gas in Dallas, Texas for $1.75 per gallon; I didn’t know whether to take these rates as a happy surprise or a sign of the apocalypse. I then wondered how oil and gas…