Integrating Knowledge and Learning into How You Accomplish Work

Holly Lyke-Ho-Gland's picture

I was thinking about the relationship between access to knowledge and quality of learning.  It started when I was working on a project in which I needed to embed a video file into a content piece. My mind went completely blank and I had to rummage through my organization’s SharePoint site and Wikis to figure out the process to embed a simple video. Please feel free to laugh— sometimes I am technically challenged or a “complete Luddite” according to my teenage son.

But back to the point. This experience made me think about the intersection of process and knowledge, or demand-side knowledge management.  Demand-side knowledge management works like a kiosk: users go to the kiosk, enter what they are “trying to accomplish” and receive an outline of the process, including activities, tasks, steps, and a list of necessary tools and content (and their locations). Content is organized by process, so users only have to know what they are trying to accomplish and can get a map to guide them.  In other words, this approach focuses on who the users are, where they are, and what they are doing.

Wouldn’t life be simpler if our knowledge repositories were framed around the processes we were trying to accomplish?

In addition to the struggles of integrating knowledge management into how work gets accomplished, there is that second component: learning.

After I re-read the process for how to embed the video, it started me thinking: is there a simpler way to embed videos? How do other research organizations accomplish this task? Are they embedding videos? What else are they using? Is there a better way to relay the information I am trying to convey?

All of these questions quickly lead down a rabbit hole of inquiry consisting of: conversing with co-workers and friends, looking for best practices on report writing and data visualization, scoping IT requirements for interactive content, and searching the web to see how other research organizations structure their reports. Once I came up for air, I had gathered a wealth of information and learned a lot about interactive content development, data visualization, report structures, etc. The tradeoff to all of this learning was the sheer amount of time it took to identify the information I needed and, in some cases, I didn’t know I needed.

Wouldn’t life be simpler if best practices, research, and benchmarks in the context of our processes were at our fingertips?

You may have heard about a new solution APQC has coming out called MosaiQ, whose purpose is to help organizations better measure, manage, and learn about business process.  It does this by integrating APQC’s Process Classification Framework® , Open Standards Benchmarking® portal, and Knowledge Base into a cloud-based solution.

I personally like to think the "Q" in MosaiQ stands for questions, since MosaiQ is uniquely geared to answer your questions and help you learn. In other words, you can search for a process element, and the relevant benchmarks, best practices, articles, and case studies related to that process are at your fingertips.

MosaiQ will be available to APQC members on March 31, 2016. For more information on MosaiQ, email


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