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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
What Makes Prudential Financial Excellent at KM?
Prudential Financial earned APQC's 2021 Excellence in KM recognition in honor of achieving Level 5 on APQC's KM Capability Assessment Tool at the business entity level. This…
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Tools & Templates|
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
To date, APQC has recognized more than 20 mature KM programs as part of its Excellence in Knowledge Management initiative. The recognition is based on analysis from APQC’s KM…
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Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
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Collections|
KM Conversations: KM for a Smarter, More Automated World
Automation, machine learning, and AI are changing how organizations approach KM. And as the pandemic creates disruptions and financial challenges, many organizations are…
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Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common mistakes. In this…
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Cargill is one of the largest privately held corporations in the U.S. and a trusted partner for food, agriculture, financial, and industrial customers in more than 125…
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Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
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Webinars & Videos|
How KM Supports Innovation
The last year has solidified the need for organizations to innovate—not just their products and services, but also their business models, supply chains, and internal…
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ON Semiconductor is a supplier of semiconductor-based solutions for automotive, communications, computing, consumer, industrial, medical, aerospace, and defense applications…
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In partnership with Dr. Paul Walker (Schiro/Zurich Chair in Enterprise Risk Management at St. John’s University), APQC launched its Evolving Practices in Enterprise Risk…
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Capital Group-American Funds Service Group earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the…
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On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams…
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Capital Group is an American financial services company. It offers a range of products focused on active management including more than 40 mutual funds as well as separately…
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Swagelok founded a knowledge management (KM) program to increase knowledge sharing among its sales and service centers, but the initial effort did not have the right strategy…
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In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the “Next Normal” study to understand what success looks like…
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