KM Adoption and Behavior Change: Advice from KM Leaders

Published On:
October 30, 2020
Authored By:
Rosie Chavez, Capital Group; Lisa Weber, Mercer; Mia Moroso, NATO Communications and Information Agency; and Sharmistha Mukherje, Cognizant
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On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams recognized by APQC’s Excellence in Knowledge Management program:

  • Rosie Chavez, Senior Manager of Knowledge Management/Training and Development at Capital Group;
  • Lisa Weber, Knowledge Management Leader at Mercer;
  • Mia Moroso, Knowledge Manager at NATO Communications and Information Agency; and
  • Sharmistha Mukherjee, Director and Head of Knowledge Management at Cognizant.

This article gives a summary of the panel discussion.