What Makes Capital Group-American Funds Service Group Excellent at KM?

Published On:
November 09, 2020
Authored By:
APQC
Public Content:
View Now

Capital Group-American Funds Service Group earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. This infographic includes highlights from Capital Group-American Funds Service Group’s knowledge management program, a brief timeline of its KM journey, a description of its key KM tools and approaches, and a summary of business results and critical success factors.

Also found in Excellence in Knowledge Management 2020
Type:
Infographics
Topics:
Knowledge Management, KM Maturity
Industries:
Financial Services/Banking

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