![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1_0.jpg?itok=CaqpNLl5)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
APQC interviewed Steven Slate, Senior Process Analyst, and Chris Yardley, Team Leader of Business and Process Analysis, about PNNL’s process management journey. Read this…
-
In partnership with Dr. Paul Walker (Schiro/Zurich Chair in Enterprise Risk Management at St. John’s University), APQC launched its Evolving Practices in Enterprise Risk…
-
Capital Group-American Funds Service Group earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the…
-
On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams…
-
On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
-
Capital Group is an American financial services company. It offers a range of products focused on active management including more than 40 mutual funds as well as separately…
-
PTT Exploration and Production (PTTEP) is a national petroleum exploration and production company based in Thailand. APQC spoke with Benjamaporn Boonsiriya, Senior Officer of…
-
Infographics|
What Makes Arup Excellent at KM?
Ove Arup & Partners (Arup) earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 5 on APQC’s KM Capability Assessment at the Enterprise…
-
In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the “Next Normal” study to understand what success looks like…
-
Recently, APQC interviewed Carmen Lim, the order to cash global process adviser for Chevron Lubricants’ U.S. operations and product owner for Chevron Lubricants’ Agile team,…
-
Case Study|
Excellence in Knowledge Management at Arup
Ove Arup & Partners (Arup) is a multinational professional services firm that provides engineering, design, planning, project management, and consulting services for all…
-
Lessons learned are key to sustainable, effective project management. This article describes the lessons learned program run by Saudi Aramco’s project management office,…
-
Prudential Financial wanted to centralize key knowledge resources and create a knowledge-sharing culture across its U.S. businesses. The organization created a formal KM…
-
APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension…
-
Articles|
KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.