In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve emerging problems, and help employees stay connected during quarantine. As part of APQC’s KM Conversations webinar series, APQC Principal Research Lead Lauren Trees drew from more than a dozen formal interviews and numerous informal conversations with KM leaders across a range of industries to discuss:
- six critical roles KM is playing in the pandemic;
- critical success factors for KM’s response to COVID-19; and
- predictions for KM’s future as organizations emerge from the crisis.
A panel of KM leaders from The Chartis Group, TechnipFMC, Swagelok, FHI 360, and U.S. Pharmacopeia also shared their thoughts and experiences related to KM's role in pandemic response.