Ove Arup & Partners (Arup) is a multinational professional services firm that provides engineering, design, planning, project management, and consulting services for all aspects of the built environment. APQC spoke with Dominique Poole-Avery, Arup Global Knowledge Manager and Elena Costello, KM Consulting, about the organization’s knowledge management (KM) approach and how it achieved Level 5 maturity at the enterprise level on APQC’s KM Capability Assessment.
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