Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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Case Study|
Building a Collective Mindset: Operationalizing a Governance Structure for a Global Supply Chain Network
This case study outlines how to establish a central governance structure across a supply chain network of different companies and organizations working together. It is…
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Presentation Slides|
Pratt & Whitney Operations Process Classification Framework (PCF) Journey
Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…
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Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common mistakes. In this…
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Case Study|
Customer Powered Digital Transformation at E.ON
This case study explores E.ON journey through digital transformation to deliver more value to customers and improve the customer experience.
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Collins Aerospace needed to simplify its approach to prioritizing processes and developed purposeful training and communication for leaders and employees to create increased…
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Case Study|
People-Centered Change Management: Sunflower
In 2016, Sunflower’s executives agreed to transition the organization to a cloud-based ERP to save costs and prioritize cybersecurity. In the earliest stages of the project,…
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After numerous mergers and acquisitions, the Dentsu Aegis Network UK found it had multiple processes, for the Media line of business, that lacked consistency across the…
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Presentation Slides|
Shifting Organizational Climate, Culture and Expectations
When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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Presentation Slides|
Enhancing Business Value Through Project Training & Mentoring
Project mentoring and training for Lean Six Sigma Green Belt candidates carries a dual benefit: Not only does it dramatically increase the rate of student success, but also…
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Presentation Slides|
Pursuit of Excellence through Standardizing Core Processes and Process Mapping
In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…
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Presentation Slides|
Value Pursuit Utilizing Enterprise Process Optimization and Standardization
Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
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Presentation Slides|
Improving Process Execution & Lowering Risk through Knowledge Management
Have you read a standard operation procedure (SOP) lacking any insight on how to do your job or spent an overwhelming amount of time searching for additional information and…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…