Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
KM Innovation at PTTEP
PTT Exploration and Production Public Company Limited (PTTEP) is the national petroleum exploration and production company of Thailand. Their main goal is to become the…
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Case Study|
Desjardins IBM Deep Cloud Benchmarking Study
The Desjardins Group is a Canadian financial service cooperative and the largest federation of credit unions in North America. They execute their mission through the…
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Case Study|
Excellence in Knowledge Management at Saudi Aramco
Saudi Aramco is a public petroleum and natural gas company. Headquartered in Dhahran, Saudi Aramco operates the world’s largest single hydrocarbon network and has the largest…
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PTT Public Company Limited (PTT) is a Thai state-owned oil and gas company. Its operated businesses consist of natural gas, gas transmission, international trading, new…
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Presentation Slides|
Robotic Process Automation: The Gateway to Process Improvement
The Federal Home Loan Bank of San Francisco took a grassroots approach in building its robotic process automation (RPA) Center of Excellence, starting slowly with ad-hoc get…
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Presentation Slides|
A New Foundation: Rebuilding the Knowledge Base at Elevations Credit Union
Elevations Credit Union is a two-time Malcolm Baldrige National Quality Award winner, and knowledge management has played a crucial role in its improvement journey. This…
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Presentation Slides|
Setting the Stage for Success: A KM Implementation Journey
Prudential used APQC's Knowledge Management Program Framework, case studies, assessments, and best practices to implement a KM program throughout its U.S. businesses. As a…
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Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
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Presentation Slides|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
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Case Study|
Sales and Operations Planning at Tata Steel Europe
APQC interviewed Julia Bramble, the director of business planning, and Svend Lassen, the head of reporting and data analytics, about Tata Steel Europe’s sales and operations…
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Saudi Aramco is a multinational integrated energy and chemicals company based in Dhahran, Saudi Arabia with a diverse portfolio of more than 200 projects across multiple…
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APQC interviewed Steven Slate, Senior Process Analyst, and Chris Yardley, Team Leader of Business and Process Analysis, about PNNL’s process management journey. Read this…
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Presentation Slides|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Presentation Slides|
Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…