Excellence in Knowledge Management at PTT Public Company Limited

Published On:
September 14, 2022
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PTT Public Company Limited (PTT) is a Thai state-owned oil and gas company. Its operated businesses consist of natural gas, gas transmission, international trading, new business, and infrastructure business. APQC spoke with Pittayapa Kitirattrakarn, analyst for the Organization Development Department, about PTT’s knowledge management (KM) program and how it achieved Level 5 maturity at the enterprise level on APQC’s KM Capability Assessment Tool. This case study explores how KM support's the organization transformation from a resource-based to a knowledge-based company.