Prudential used APQC's Knowledge Management Program Framework, case studies, assessments, and best practices to implement a KM program throughout its U.S. businesses. As a result, Prudential now has a consistent KM program supported by a centralized repository and has integrated KM into day-to-day practices. The KM program has helped increase controls, reduce costs, improve efficiencies, and decrease risks.
This presentation explores Prudential's KM journey and lessons learned. It outline how Prudential secured executive buy-in and built the KM business case, selected the right technology vendors, developed and deployed a change management and communication strategy, integrated a governance framework with clear expectations and accountabilities, and engaged employees in KM.
This is a copy of the presentation; click here for a summary of the session.