Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
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APQC launched its Effective Change Management Practices survey to discover and help organizations learn leading practices that can strengthen their approach to change. As a…
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Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
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The role of leadership in change management refers to the roles and responsibilities involved in guiding employees through a transition. This article presents data from APQC…
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Evaluating Change Management Outcomes: How to Determine the Success of a Change Initiative
As APQC’s 2023 Process and Performance Management Priorities research confirmed, picking the right performance measures is a continual struggle for organizations, and change…
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Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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Battling Up Hill: Addressing Change Fatigue
APQC hosted a roundtable conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management at APQC) and Lauren Trees (Principal…
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Gauging the Intangible: Measuring Change
APQC hosted a roundtable conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management at APQC) and Lauren Trees (Principal…
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Substantive and Practical Change Tactics
APQC hosted a roundtable conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management at APQC) and Lauren Trees (Principal…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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Disruptions like the COVID-19 pandemic and the Great Resignation mean that interest in organizational culture is growing rapidly. Not only are articles with the word ‘culture…
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Use Autonomous Teams to Increase Agility
Across industries and around the world, more and more organizations are using autonomous teams to drive innovation and agility. Still, many leaders have questions about what…
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How to Drive Change with Neuroscience
One of the most difficult challenges organizational leaders face is change resistance. Even changes that seem minor can breed discontent and disengagement, while large…
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Managing Change for Digital Work
APQC has surveyed and interviewed hundreds of organizations about their digital transformation initiatives over the past two years, and we consistently find that change…
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Being data driven has become something of a holy grail for modern organizations, and with good reason. According to a 2014 Economist Intelligence Unit survey of 362 global…