CMI: Creating a Continuous Improvement and Process-Driven Culture

Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of Continuous Improvement at the CMI Shared Service Center, and Luis Duran, CMI’s Continuous Improvement and Transformation Director discussed the CMI Shared Service Center’s strategy for developing a continuous improvement and process-driven culture that enables standardization and competitiveness.

This is a summary of the session; click here for a copy of the presentation.