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What Will Scare Knowledge Management in 2018
I love Halloween, but I hate scary movies. I cringe every time I catch a glimpse of Freddy Krueger, Jason, or Chucky during a binge of late-night channel flipping through the Sci Fi Channel. The costumes-and-candy part of Halloween is fun, but I don’t consider being scared a desirable recreational…
A Proven Approach for Developing Knowledge Management Strategy for 2018 and Beyond
Welcome to Fall and the Season of Strategic Planning! If your organization is like ours, you may be in the midst of meetings to reflect upon the past year and evaluate organizational performance, as well as planning sessions for a successful 2018. Strategic planning, while vital, can sometimes be a…
Recent Hurricanes Highlight Supply Chain’s Struggle With Truck Driver Shortage
“What’s the biggest supply chain challenge facing you right now?” I’ve gotten some interesting answers to that question, but last week while at the APICS conference in San Antonio, I was chatting with a supply chain leader from Sysco who lives in Houston. Her response to my question gave me…
Millennial Workers Value Relationships
As I was pulling together content recently around millennials in the workforce, I realized my daughter is the youngest of the millennial range – born in 1995. Millennials, according to APQC’s study definition, are born 1980 – 1995. Why not ask her a few questions to see if her thoughts correlate…
How Leading Organizations Make Change Last
I can barely get my kids to pick up after themselves, turn off lights after they leave the room, or really make their beds. By really making their beds, pulling up the top cover while the sheets are still balled up at the foot of the bed is a huge win. All I am asking them to do is…
Introducing the Same Old, Brand New, Digital Me!
You can tell a lot about how digital your life has become simply by examining the thirty minutes before and after you sleep each night. When I woke up this morning, the first thing I did was swipe the screen of my [digital] phone to turn off my [digital] alarm clock, which was blaring Your Love is…
Give Your Boss What They Really Want
In honor of boss’s day, we’re taking a look at what employees can do to help their managers. Be sure to also checkout APQC’s research into how people and organizations can improve leadership as well as our advice on what individuals can do to become better people managers. 98 percent of bosses…
Capitalizing on Curiosity – How Mining Employee Knowledge Can Deliver a Competitive Edge
Curious Events Day, which arrived without much fanfare on October 9, merits significantly more attention than it is likely to get. Imagine a day dedicated to indulging your curiosity! Curiosity is a motivator. People who are curious want to know how things work and why things are the way they…
A Multi-Generational Model for Collaboration
The main reason I go to the Aspen Ideas Festival is for the new ideas, models, and people. I never would have met Henry Elkus elsewhere. Henry is a twenty-something entrepreneur who envisioned a global network in his Yale dorm room. His “big thinker” network, now called Helena,…
A Culture Change Success Story
How Royal Bank of Canada Engaged Employees in Agile Making organizational change stick is one of the most common and vexing challenges faced by organizations today. In a recent webinar, APQC members heard how Canada’s largest bank, with offices in 37 countries and more than 80,000 employees, got…