^The APQC Blog

It’s the time of year again where we take stock of the trends and challenges impacting process and performance professionals in 2020. In other words what trends and topics are important to you? And even more importantly, what’s impeding the effectiveness of…

Digital has taken center stage inside organizations. Two out of three knowledge management professionals say their companies are currently undergoing some form of “digital transformation.” While these digital projects come in many flavors, most include at least some changes that touch KM systems…

If there was one thing that you could do today to drive extraordinary performance from your team—would you do it? In this email interview with APQC, Amy Leschke-Kahle—VP of Performance Acceleration at The Marcus Buckingham Company, an ADP Company—talks about the role of employee engagement in…

Knowledge management (KM) gets the most traction when it’s baked into employees’ regular workways and everyday habits. At APQC, we call this “in-the-flow KM.” When people use and contribute knowledge as part of their normal work, they don’t see KM as something extra. If they even realize they’re…

If you feel like your organization’s strategy, structure, processes, and technology are evolving faster than ever before, you’re not alone. Seismic shifts are the defining theme of the modern enterprise—and the swings and roundabouts just get bigger. The constant upheaval has implications for…

It all started—as so many things do these days—with a tweet. In August of 2019, Popeyes’ Louisiana Kitchen was generating a lot of social media buzz in response to its new fried chicken sandwich. The chicken chain’s biggest competitor, Chick-fil-A, was itching for a fight. Chick-fil-A’s online…

COVID-19 has sickened hundreds of thousands of people and has led to thousands of deaths since China first announced an outbreak of the virus in Wuhan on December 30, 2019. In addition to the rapidly increasing human toll, the virus has significantly disrupted the…

Monday’s Iowa Caucus vote-counting disaster feels like the most predictable failure in recent history. Admittedly it’s early days yet, and a full autopsy of the people, process, and technology mistakes involved in the fiasco has yet to be assembled. But from early reporting, the Iowa Democratic…

As we reflect back on 2019, APQC has continued to work to be your source for research and resources across the spectrum of financial management, specifically related to financial management KPIs, benchmarks, and best practices; finance process (management and improvement); finance…

As 2020 begins, countless self-help articles are encouraging people to choose a “word of the year” to help motivate and guide them. While setting a theme for personal growth makes sense, the same tactic can be applied to a team, company, or broader discipline. The right rallying cry helps bring…