We’re all feeling the impact of Covid-19 in our personal and professional lives—which are blending in unprecedented ways, as demonstrated by the frequent cameo appearances of children and pets in my video calls. Every organization faces its own challenges, but for most, the combination of a fast-…
Many employees are experiencing major disruptions to their routines and daily life, while remote work is becoming more essential every day. But with such a sudden change in routine, workers who have little or no work-from-home experience can end up feeling a sense of chaos on top of the already…
As we face the chaos of our current environment in the wake of COVID-19, I can’t help but have the Beatles “Let It Be” lyrics running through my head. Most prominently: “When I find myself in times of trouble, Mother Mary comes to me Speaking words of wisdom, check your processes And in my…
The coronavirus pandemic has many APQC members departing the office and embarking on a full-time, work-from-home journey. In this blog post, I am sharing practices that have worked for me over many years of full-time telecommuting. Because every personality, home situation, and job is different and…
The number one leadership skills shortage solution—according to APQC’s Reviving Leadership Capabilities research—is to develop leadership capabilities in all employees. Yet, only 8% of organizations at the time of this research took this approach. MGM Resorts is one organization that…
Given the rapid pace of technology change, the growing frequency of mergers and acquisitions, and the introduction of new business models, we at APQC expected disruption to be a major theme for 2020. But like everyone else, we did not expect that a global pandemic would upend businesses around the…
One of best—and hardest—aspects of knowledge management is that there’s always something new to learn. A good KM team must continually refine its skillsets to accommodate emerging goals, techniques, scenarios, and technologies. Everyone on the team doesn’t need to know everything, but at least one…
Culture is a powerful driver of knowledge management. All KM approaches are social activities in one way or another. Clearly, approaches like communities of practice and lessons learned work best when people trust and value each other. Even when someone searches for and leverages KM content on…
In December 2019, APQC conducted a survey to understand the key priorities and challenges for financial management professionals in the coming year, as well as their outlook, assessment of effectiveness, anticipated investment areas, and trending topics of interest. The survey responses represented…
It takes time for all knowledge management (KM) programs to ramp up to the highest levels of performance, but there are ways to launch faster and speed up results. Whether your KM program is at the starting line or trying to catch up on the next lap, here’s how to move fast and go far. …