Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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Over the Years: Excellence in KM
Since 2019, APQC has recognized outstanding KM organizations through the Excellence in Knowledge Management program (EiKM). Organizations are evaluated based on their…
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Achieving KM Maturity and Business Impact
APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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Building Your Knowledge Management Capabilities
APQC's Knowledge Management Capability Assessment Tool measures the maturity of KM programs across 12 capabilities, organized in four groups:Strategy—objectives, business…
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2022 KM Program Benchmarks and Metrics
In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure,…
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2023 KM Priorities and Predictions Survey Report: Comparison by Role Level
In 2023, APQC surveyed KM experts and practitioners about their view of KM’s current state and what they think the future holds. This report explores differences in…
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Excellence in Knowledge Management 2022
APQC recognized five organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2022. The recognition is based on analysis from APQC’s KM…
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Key Measures for Knowledge Management
Almost every organization with a knowledge management (KM) program monitors its KM strategy, processes, tools, and approaches to determine how well KM aligns with business…
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How Leadership Level Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on the…
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How Program Scope Affects KM Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on their scope…
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How Organization Size Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on organization…
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How Regional Location Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on where they…
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How Reporting Line Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on the function…
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How Program Tenure Affects KM Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. The report looks at differences between new KM programs and more…