Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Evolving Excellence in KM at Cognizant
Cognizant is a leading professional services company focused on transforming clients' business, operating, and technology models for the digital era. APQC spoke with…
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Ogletree Deakins specializes in labor and employment law with more than 950 attorneys in 55 offices across North America and Europe. They handle legal matters for various…
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Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
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KM Consulting in a Pharmaceutical Company
Novartis AG is a leading global medicine company based in Switzerland. The organization reported revenue of $50.5 billion in 2022, and its products reach nearly 800 million…
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Desjardins IBM Deep Cloud Benchmarking Study
The Desjardins Group is a Canadian financial service cooperative and the largest federation of credit unions in North America. They execute their mission through the…
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How HAECO Drives Global Diversity and Inclusion
Hong Kong Aircraft Engineering Company Limited (HAECO) is one of the world’s leading aircraft engineering and maintenance groups. With 16 operating companies around the world…
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Excellence in Knowledge Management at Mercer
Mercer is a business of Marsh McLennan (NYSE: MMC), a leading professional services firm in the areas of risk, strategy and people, with 83,000 colleagues and annual revenue…
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Building a Collective Mindset: Operationalizing a Governance Structure for a Global Supply Chain Network
This case study outlines how to establish a central governance structure across a supply chain network of different companies and organizations working together. It is…
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This case study outlines how to establish trust and broker data-sharing agreements across a supply chain network of different companies and organizations working together. It…
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This case study details the rigorous process undertaken to select a software-as-a-service (SaaS) technology solution vendor to provide a supply chain control tower platform…
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Jones Lange LaSalle’s product management group struggled to engage employees in knowledge management. To combat this problem, the team used design thinking and service design…
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At Grant Thornton, content management activities were spread across the enterprise, which created work for high-level staff and made it difficult to enforce standards. The KM…
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Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
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Case Study|
Transforming Quote-to-Cash at IBM
IBM optimized opportunity-to-order (O2O) and order-to-cash (O2C), but still struggled with data availability and cycle times due to the handoff between these processes. IBM…
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Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…