Excellence in Knowledge Management at Mercer

Published On:
December 19, 2022
Authored By:
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Mercer is a business of Marsh McLennan (NYSE: MMC), a leading professional services firm in the areas of risk, strategy and people, with 83,000 colleagues and annual revenue of over $20 billion that believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. 

APQC spoke with Lisa Weber, knowledge management leader at Mercer, about the organization’s knowledge management (KM) program and how it achieved Level 4 (4.19) maturity on APQC’s KM Capability Assessment.