At Grant Thornton, content management activities were spread across the enterprise, which created work for high-level staff and made it difficult to enforce standards. The KM team simplified content management by setting up a centralized team that provides content management expertise, support, and resources to embedded KM business partners and allies and making it easy for users to submit and consume content.
This case study explains:
- How Grant Thornton simplified content management to improve standardization and resource efficiency
- How a centralized content management team partners with knowledge ambassadors out in the business to ensure comprehensive, high-quality, and up-to-date content
- How the digital workspace allows Grant Thornton to “connect the dots” between daily work activities and relevant knowledge resources