Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Prudential Financial wanted to centralize key knowledge resources and create a knowledge-sharing culture across its U.S. businesses. The organization created a formal KM…
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The United States Central Command (USCENTCOM) is one of 11 unified combatant commands of the U.S. Department of Defense (DoD). APQC spoke with Tony Wilson, knowledge…
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Recently, APQC interviewed a large, multinational food and beverage manufacturing organization that faced the challenge of eliminating silos across languages and regional…
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Case Study|
Transformation in Order-to-Cash at Ecolab Indonesia
Ecolab, a global provider of water, hygiene, and infection prevention solutions and services, is in the process of centralizing and standardizing key processes in order to…
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Case Study|
Transformation in Order-to-Cash at HPE
APQC recently spoke with Anshuman Kar, Vice President, Global Operations, about HPE’s transformation journey for the quote-to-cash value chain. This case study summarizes how…
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Case Study|
Transformation in Order-to-Cash at Novartis AG
Novartis has recently been engaged in a large-scale effort to transform end-to-end processes across organizational barriers in order to improve the customer experience. APQC…
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APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension…
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Case Study|
Transformation in Order-to-Cash at Duracell
Since its acquisition by Berkshire Hathaway, Duracell has been on a journey to strengthen elements of the Order-to-Cash (OTC) process, particularly in finance. By bringing…
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Case Study|
Building Supply Chain Agility at AGCO
A global agricultural equipment manufacturer, AGCO has operations across regions hard-hit by COVID-19. Yet its supply chain has been resilient. Greg Toornman—global vice…
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Case Study|
Transforming Credit-to-Cash at Cargill
Cargill Inc. is the largest privately-held company in the United States by revenue ($114.7 billion in 2018) and has approximately 166,000 employees working in 70 countries…
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Collins Aerospace needed to simplify its approach to prioritizing processes and developed purposeful training and communication for leaders and employees to create increased…
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AGCO, a public company with over $9 billion in revenues, manufactures and distributes agricultural equipment and replacement parts throughout the world. AGCO needed to…
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Case Study|
People-Centered Change Management: Sunflower
In 2016, Sunflower’s executives agreed to transition the organization to a cloud-based ERP to save costs and prioritize cybersecurity. In the earliest stages of the project,…
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Case Study|
Setting up An RPA Program at Mallinckrodt Pharma
Robotic Process Automation (RPA) has been a game-changer for the finance function, helping to reduce cycle times, save costs, and clear space for value-added analysis and…
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After numerous mergers and acquisitions, the Dentsu Aegis Network UK found it had multiple processes, for the Media line of business, that lacked consistency across the…
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