Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
This article is a comparison of the importance, capabilities, and practices in strategic planning and organizational agility between the 2015 study and 2021 study.
-
In the current state, there always seems to be processes that “have” to be done a certain way, technology that “has” to be used a certain way, and people who “have” to…
-
Articles|
Measures of Organizational Agility
Organizational agility is comprised of two key components: strategic responsiveness and organizational flexibility. This article identifies the key factors within each…
-
Articles|
Governance Structures and Alignment
In April 2021, APQC hosted a roundtable discussion with process and performance management professionals to share pain points, challenges, and success stories around process…
-
Articles|
Expanding How We Define Productivity
APQC’s founder, Jack Grayson, believed that true productivity encompasses both effectiveness and efficiency: “Efficiency measures if you are doing things right. Effectiveness…
-
The road to innovation is paved with failure. Not every idea is going to work, and a large percentage of experiments are bound to fail. The most innovative organizations not…
-
Articles|
What Good Data Looks Like
Data is a crucial resource for a wide variety of stakeholders across any organization. It’s the key that unlocks better, faster, and more informed decision making. Data helps…
-
Articles|
BPM Programs in Manufacturing
It often feels like there are as many BPM models as there are business process management (BPM) programs. They vary in program structure, purpose, and even the methodologies…
-
Business process management (BPM) teams exist to help their organizations improve, whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency,…
-
Articles|
BPM Programs in Services Organizations
To understand the similarities and differences in BPM programs, APQC conducted a survey looking at How Process Programs Stack Up. The survey explored business process…
-
Articles|
Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
-
Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…
-
Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
-
Articles|
Next 90 Days Educators ‘Panel Discussion
There are still many uncertainties around COVID-19, ranging from its economic impact to how organizations build resiliency and plan for the future. As part of the Educators…
-
In early October process and performance management professions came together for APQC’s three-day virtual summit. This year’s event—Challenging the As Is—focused on the…