Simplicity to Empower the Business for Process: Q&A

Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization recently recognized a need to improve the adoption, ease of use, and scalability of its process management efforts. As part of APQC’s 2020 PPM Online Summit, Wes Ralph, associate director of continuous improvement for the Electric Power Systems business office at Collins Aerospace, explained how the organization simplified its process management approach to increase employee empowerment and engagement.  

This article summarizes the question-and-answer portion of the session; click here for the recording, here for a copy of the presentation slides, or here for an overview of the session.