In April 2021, APQC hosted a roundtable discussion with process and performance management professionals to share pain points, challenges, and success stories around process governance. In a facilitated conversation with Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management at APQC) and Jonathan Kraft (Project Manager for Process Performance and Knowledge Management Solutions at APQC), participants discussed:
- benefits and challenges of common process governance models,
- how to strategically align disparate elements of process work, and
- the role of culture in driving changes to governance.
This article summarizes the roundtable’s key themes and discussions.