Process Improvement Approach and Seven Tenets Practices

Business process management (BPM) teams exist to help their organizations improve, whether the emphasis is on customer retention, cycle time, employee satisfaction, efficiency, business growth, productivity, or any other goal. Yet BPM teams often struggle with creating a cohesive, data-driven approach to this imperative.

To show what’s at stake in the choice of improvement approach, APQC analyzed data from its How Process Programs Stack Up survey to compare process improvement approaches and their relationship with different facets of process and improvement work.