BPM Programs in Services Organizations

Published On:
January 14, 2021
Authored By:
APQC
Member Only Content:
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To understand the similarities and differences in BPM programs, APQC conducted a survey looking at How Process Programs Stack Up. The survey explored business process management programs’ practices in key areas such as governance, strategy, change, improvement, measurement, tools, and models.

This article explores the findings from the survey and focuses on the strengths and improvement opportunities for services BPM teams.