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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
KM Adoption and Behavior Change: Advice from KM Leaders
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Articles
AI and Smart Technologies: Advice from KM Leaders
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Articles
Communities of Practice: Advice from KM Leaders
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Articles
Building Foundations for Process Excellence at Intel
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Articles
Achieving Benchmarking Excellence at Boeing
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Articles
Engaging Customers in Knowledge Management at CyberArk
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Articles
Applying a KM Recommendation Engine at Cognizant
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Articles
Using AI for Better Content Management at Mercer
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Articles
Leveraging KM Technology Through Crisis and Disruption
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Articles
A Focused KM Strategy for Search and Metrics Combats Chaos at Ruckus Networks
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Articles
KM and Covid-19: Stories from the Front Line
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Articles
How KM Innovates Through Disruption and Change
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Articles
Using Culture Accelerators to Super Charge Communities at Microsoft
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Articles
Fostering a KM Culture: Toyota Motors, Ruckus Networks, and Schlumberger Discuss Ways to Encourage Knowledge Sharing
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Articles
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
