Enabling Organization Agility with Process and Knowledge Management

After more than a year of whirlwind change, it’s clear that organizations need to adapt faster and more often than ever before. Knowledge management (KM) and process management teams are well positioned to take a leading role in enabling organizational agility. Both share a deep, yet also broad, understanding of business needs and employee workways. This viewpoint helps process and KM teams identify innovative opportunities, integrate innovation into workflows, and manage the changes that come with increasing agility. 

To learn more about how knowledge and process management teams can support organizational agility, APQC interviewed Amy Albus, business transformation analyst at Thomson Reuters, Mikko Ollila, vice president of product management at Capital Group, and Melina Munro, consultant at Munro Strategic Perspective.