Delivering Agile KM Solutions at Grant Thornton

Published On:
May 31, 2022
Authored By:
APQC
Public Content:
View Now

With any knowledge management (KM) tool or approach, the key to success is getting people to use it. Employees want KM to be intuitive, easy, and embedded into their regular workflows. At APQC’s 2022 Process and Knowledge Management Conference, Doug Kalish described how Grant Thornton uses an agile approach to deliver KM solutions that work seamlessly within the firm’s ecosystem.

This is a summary of the session; click here for a copy of the presentation

Also found in Overviews from APQC's 2022 Process and Knowledge Management Conference
Type:
Articles
Topics:
Customer Service, Knowledge Management, KM Enabling Technology
Industries:
Accounting, Professional Services/Business Services

Related Resources