Productizing Knowledge Services: Reimagine Knowledge Flows and Generate Revenue

Improving customer experience is the key to getting your KM tools noticed and used. Grant Thornton applied Agile methodology to brainstorm, scope, build, and release creative knowledge products that addressed customer pain points and work seamlessly within the firm’s existing ecosystem. This presentation covers ways to improve the flow of knowledge while satisfying internal customers and driving revenue. 

This is a copy of the presentation; click here for a summary of the session.