APQC’s Excellence in Knowledge Management program recognizes mature KM programs that are achieving real-world business impacts. In August 2022, APQC hosted an “ask me anything” Q&A webinar with representatives from three 2022 Excellence in KM recipients:
- Kelly Souders, Program Director at U.S. Navy Carrier Team One
- Lisa Weber, KM Leader at Mercer
- Tony Wilson, Chief Knowledge Management Officer at U.S. Central Command
This article summarizes their responses to member questions about KM strategy, people, process, and technology.