Excellence in KM at a Pharmaceutical Company
In 2023, APQC recognized Novartis as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved Level 3 maturity (3.23) at a business unit level using APQC's KM Capability Assessment Tool.
This video features highlights from APQC's 2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs webinar, in which they discuss how the KM team utilizes a consulting approach to understand the root cause of issues and designs solutions that meet business objectives.
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