How Microsoft's KM Model Helped It Drive Grassroots Innovation

Too often, leaders and other stakeholders struggle to see the value of KM initiatives or feel that KM programs do not deliver as much business impact as they should. For Robin Ray-Howett (Worldwide Director of Modern Work Solutions, Microsoft), part of the challenge comes from the fact that KM teams sometimes overlook important elements that can add value.

In a November 2021 webinar hosted by APQC, Ray-Howett shared an approach to KM model design that leverages a business model canvas with nine fundamental building blocks for KM. This article is a summary of the presentation.