Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
The insurance industry faces a growing talent crisis, and some insurance position are at a heightened risk. Technology, executive, actuarial, and analytics positions are…
-
By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
-
On a webinar, APQC Principal Research Lead Lauren Trees facilitated a panel on advanced technologies featuring three leaders from KM teams recognized by APQC’s Excellence in…
-
On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
-
Articles|
Next 90 Days Educators ‘Panel Discussion
There are still many uncertainties around COVID-19, ranging from its economic impact to how organizations build resiliency and plan for the future. As part of the Educators…
-
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
-
After Converse County School District 1’s long-serving superintendent retired, it became clear that the organization lacked standardized and documented processes. As part of…
-
In 2009, Prince George’s Public Schools needed to develop a comprehensive performance management system. As part of APQC’s 2020 PPM Online Summit – Educators’ Edition,…
-
Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
-
Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
-
In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the “Next Normal” study to understand what success looks like…
-
Developing good benchmarking partnerships is crucial to continued improvement. This article presents the steps you can take to ensure that you can find benchmarking partners…
-
As part of APQC’s 2020 KM Conversations webinar series, experienced KM practitioners gathered to lead a discussion on emerging technologies for KM and how to scope, implement…
-
Articles|
KM for a More Virtual Workforce
With COVID-19 prompting a sudden and massive shift to virtual work, knowledge management (KM) professionals are looking at what elements of collaboration have changed, how to…
-
Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.