Engaging Employees in Process at Michigan State University

Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face resource constraints, staff turnover, and rapid changes in technology. These factors make process management even more important, but too often, educational institutions struggle to get employees to engage with process work. As part of APQC’s 2020 PPM Online Summit – Educators’ Edition, Kelley Feister, asset management and preventive maintenance coordinator, and Danielle Hook, learning and development specialist, shared Michigan State University’s journey to fostering a process improvement culture by engaging early adopters, using storytelling, and forming cross-functional partnerships.

This is an overview of the session; click here for the recording or here for a copy of the presentation slides.