Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC’s Process Classification Framework (PCF)® creates a common language to define and communicate work processes. In this article, you will learn about three ways…
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Articles|
How to Keep Leaders Focused on Process Work
Each year, APQC surveys process and performance management (PPM) professionals to understand their common challenges and priorities for the year. In advance of the 2024…
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Each year, APQC surveys process and performance management (PPM) professionals to understand their common challenges and priorities for the year. In advance of the 2024…
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Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
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As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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Tools & Templates|
Process & Performance Management Glossary
This glossary defines common process and performance management (PPM) terms.The glossary tab has three columns:The term - this is a list of common terms used in APQC's PPM…
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In today’s complex organizations, it can be difficult to understand where inefficiencies stem from and how performance can be enhanced. The use of “process improvement” as an…
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Articles|
Creating End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
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As organizations continue to put greater emphasis on data-driven decision making, the ability to provide relevant measures and timely access to data has become more important…
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Tools & Templates|
Using a RACI Chart
Whether designing a new process or improving an existing one, process analysis is an essential skill to help select the most appropriate opportunities for improvement and…
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Articles|
Functional and Process Focused Organizations: Basic Definitions for Business Process Management
This article describes some standard definitions, including business process management (BPM), functional-based organization, and process-focused organization, to provide…
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This best practice has been updated from the original published in 2011. Change management is at the core of any improvement or initiative. This article explains how best…
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In 2023, APQC conducted the People of Process Management survey to gain insight into the people who support process and performance management (PPM) work and better…
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Tools & Templates|
Common Process Management Roles
To retain market share, evolve, and adapt, organizations need a strong foundation in process management. This foundation is not built on the processes themselves—after all,…
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The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…