Best Practices in Change Management: The Seven Tenets of Process Management

Published On:
July 15, 2015
Authored By:
APQC
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This best practice has been updated from the original published in 2011. Change management is at the core of any improvement or initiative. This article explains how best-practice organizations address the cultural and emotional issues associated with implementing process management (or any change), with best practices gleaned from in-depth APQC research.